Return Policy
📦 Return Window
We accept returns within 30 days of the delivery date.
📝 Eligibility for Returns
To be eligible for a return:
- Item must be unused
- Item must be in its original packaging
- Item must include all accessories (if applicable)
Items that are damaged due to misuse are not eligible for return.
🚚 Return Shipping Costs
- If the product is faulty, damaged, or incorrect, TechPlus will cover return shipping.
- For all other returns (change of mind, wrong item ordered), the customer is responsible for the return shipping cost.
💰 Refund Method
Once your return is received and inspected, we will process your refund to your original payment method.
Refund processing time: 3–5 business days after approval.
🔄 Exchanges
If you need to exchange an item for a different model or variant, please contact us. Exchanges are subject to stock availability.
📧 How to Start a Return
To initiate a return, contact us at:
Please include:
- Your full name
- Order number
- Reason for return
- Photos (if item is faulty)
❌ Non-Returnable Items
- Gift cards
- Items with signs of misuse or intentional damage
- Clearance / heavily discounted items (case-by-case)