Frequently Asked Questions

Welcome to the TechPlus FAQ page. Here you'll find answers to common questions about our products, orders, shipping, pickup, returns, payments and customer support. If you can't find the information you're looking for, please contact our team and we'll be happy to help.

TechPlus offers a wide range of mobile, laptop, tablet, gaming and technology accessories, including phone cases, screen protectors, charging cables, chargers, headphones, laptop accessories, gaming products and more.
We currently deliver across New Zealand.
We offer free express shipping on orders over $60. Shipping options and costs are shown at checkout.
Delivery times depend on your location and the shipping service selected. Once your order has been dispatched, you will receive tracking information where available.
Yes. Once your order has been shipped, we will provide tracking information so you can follow your delivery.
Yes. Pickup is available by appointment in Auckland. Please contact us before visiting so we can arrange a suitable pickup time.
Simply choose your product, select the required model or variant, add it to your cart and complete checkout. You will receive an order confirmation after your purchase.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order is dispatched.
We accept eligible returns within 30 days of delivery. Items must be unused, in original packaging and include all accessories. Please see our Return Policy for full details.
Please contact us as soon as possible with your order number and photos or videos of the issue. We will review the issue and help arrange a suitable solution.
Yes, exchanges may be available depending on the product and stock availability. Please contact us with your order number and the product you would like to exchange.
We accept all major payment methods available at checkout.
You can contact us by email at support@techplus.co.nz or through WhatsApp. Our support team will be happy to help with your questions.
No. You can place an order without creating an account. Creating an account can make it easier to manage your orders and account details.
Please contact us as soon as possible with your order number and photos of the item received. We will check the issue and assist you with the next steps.
Yes. We have accessories for many Apple, Samsung, Google and other devices. Please check the product title and description carefully to make sure you select the correct model.
We're here to help. Contact support@techplus.co.nz or message us on WhatsApp and our team will be happy to assist you.
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