When Refunds Are Offered:
- If an item arrives damaged (Dead on Arrival) and we can’t repair or replace it with an equivalent or better product, we will issue a refund.
When Refunds Are NOT Offered:
- If the item is not compatible with your system or you cannot operate/assemble it. Please check compatibility before purchasing.
- If the item has been used.
- If the item is not what you expected or imagined.
- If you only want a refund for the original shipping cost (shipping fees are non-refundable).
Return Conditions:
The product must be returned with all accessories, original packaging, and boxes to qualify for a refund.
All returned items must be assessed by us before a refund is issued.
Refunds are processed at the end of each week.
Refund Process:
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, we will process your refund.
Late or Missing Refunds:
- If you haven’t received your refund, first check your bank or credit card statement. Processing times vary by bank.
- If you’ve checked and still haven’t received it, please contact us via the Order History in your Account dashboard.